Christopher Clements

QA/Delivery Lead, PwC - Belfast, Ireland

    He has more than 19 years’ experience working in insurance and FinTech in various roles from developer, testing, lead and delivery. Bringing a strong technical background, allied with a passion for ensuring an enjoyable customer experience, he attempts to place himself in the shoes of the client in every respect. He has been integral in delivering many solutions by utilising Simon Sinek’s golden triangle of ‘why, how, what’ and interpreting the problems that need to be solved. He lives and breathes the team, placing strong emphasis on culture and bestowing responsibility on team members to allow them to grow. He is currently a QA & Delivery Lead within PwC within the Digital space and was recently the Head of Testing for Bitnet, responsible for the testing approach to Blockchain functionality.

    About his talk

    A Tester’s Journey: Back to our Roots

    Testing has changed over the years. Speaking through the lens of my career to date, this talk will explain the journey I have taken that has encompassed different stages of testing and what it meant at that time. Explaining through stories how my view of testing changed as my career progressed and how I have developed into ‘an empathetic tester’. This talk will further seek to explain why empathetic testing is critical to the testing craft flourishing, in an age where the world has become increasingly complex. Users aren’t buying products to break them; they are buying them to solve a problem for themselves in their daily lives. That is making feature testing and specialised testing in general, increasingly obsolete. Testing should be focused on a human centred mind-set, quite simply ‘behaviour never lies’ and viewing things from the user’s perspective helps to enable understanding, tapping into the emotions of the user, their trust, their feelings, their outlook. We change perspective every day, thus embracing empathy. If we view the world from the user’s perspective, that’s being empathetic to their outlook. That requires imagination and therefore understanding. To empathise with the user and building that into the testing approach. I will also endeavour to explain how this empathetic form of testing HAS ALWAYS BEEN THERE. It has just never been utilised due to ‘shiny toys’ such as automation, tooling, testing through the lifecycle, etc. Embracing the empathetic tester within us, will take us back to our roots.